Conditions of Use

Shipping Terms: Shipping rates are based on the dollar volume of your order (excluding tax, California only). If your order includes items that are marked "extra shipping", we will contact you with a shipping cost estimate for these items.
Please Note: Shipping rates below are for the 48 contiguous states for items that qualify for our regular shipping charges. Items marked "extra shipping", "actual shipping", or other wise noted will be charged at actual shipping cost. Hawaii and Alaska shipments may ship via US Postal service or other means. We will contact you with actual shipping charges for Hawaii and Alaska before we ship.

Normal Shipping Charges Orders Totaling**
$00.00 - $15.00.................................$8.95
$15.01 - $30.00.................................$9.95
$30.01 - $60.00.................................$10.95
$60.01 - $90.00.................................$12.95
$90.01 - $185.00...............................$14.95
Over $185.00.....................................FREE
* *Except items marked as FOB or **extra shipping**
**Please note local sales tax and shipping costs do not qualify as part of the "Order Total". Your "Order Total" to qualify for free shipping is for actual product ordered only.

If your order includes items that are oversize or over weight for UPS we will ship via common carrier (truck freight). We will contact you with a shipping cost estimate if you have oversize or overweight items.

Note: UPS will not deliver to P.O. Box addresses, please provide us with an actual street address for delivery of your order.

For "rush" orders we offer UPS 3-day, 2-day, and next day air service. PLEASE NOTE: If you select air service your quoted shipping charge at check-out may NOT be correct. UPS air shipment rates are based on shipping weight and volume (size of package) the quoted shipping rates are based on weight only and WILL VARY DEPENDING ON PACKAGE SIZE. If the ACTUAL shipping cost of your order is greater than 50% of the order we will contact you with the actual shipping costs before we ship your order.

International Orders: We are happy ship almost anywhere in the world, via surface or air freight. All shipping charges are the responsibility of the customer as well as all import duties, taxes and customs fees that may be incurred. We will contact you with shipping charges for your approval before we process your order. Payment for international shipments is by wire transfer or credit card depending on order and destination.

Order Cancellation: Orders may be canceled ONLY if they have NOT been shipped (please note we require 1 working days notice for order cancellation). Customers are responsible for all shipping charges (both out going and return) for orders that are canceled or refused after they have been shipped. Orders for products that have been "special ordered" (products we do not normally stock) may NOT canceled.

Returns: We will accept returns on all items except "Special Order" items, providing the following conditions are met *R/A number is obtained from our customer service desk, BEFORE item(s) are returned. *Returns must be made within 15 days of shipping date. *All returned product must be in original packaging and in UNUSED condition. *Customer is responsible for all shipping charges on returned product. *Return must have the R/A number on the outside of the package and be shipped to our California warehouse at the following address. Creativepet.com 305 North Harbor Blvd. San Pedro, Ca 90731  An R/A number may be obtained by calling
1 310 832-9929 m-f 10am to 6pm Pacific Time or email at [email protected]. When returning an item the R/A number must be marked on the outside of the shipping carton. Returns received without R/A numbers may be subject to a 20% restocking charge.

Defective Items: Defective items (due to manufacturers defect) will be Replaced or Repaired, depending on the manufacturers policy. Some products may require direct contact with the Manufacturer, we are happy to assist with this process. 

Shipping Damage: In the event that a shipment arrives in damaged condition a report must be filed with us within 48 hours of receipt of the shipment. We may be contacted via phone at 310 832-9981 or email [email protected]